I am writing on behalf of Comic Book Covers 4 Cancer (eBay user ID: CBC4C).
When I first started our non-profit to help raise funds for the American Cancer Society, I found that eBay's Giving Works program was going to be a great fit for what I intended. Our work relationship was excellent until this year when your system became broken and I could no longer manually send my donations nor could I access our donation records.
When I reached-out to your "customer service" team, I was informed that this was due to the separation between eBay and PayPal and that things would improve by the end of the Summer, 2016. It's not September and I don't see any changes being made.
Also, it would be wonderful if there was an email form that users could use in order to properly contact eBay. I don't have much time to sit on the phone and talk to someone who can't do anything for me or have a Twitter account tell me to "DM them" to let them know what my problems are.
Here's the long-and-short of what I would like answered:
- When will I be able to access my donation account on eBay again so I can see what donations have been made and when?
- When will I be able to manually send our donations instead of having to wait 21 days after the auctions have ended?
- When will I be able to receive a full accounting of our donations?
Director, Comic Book Covers 4 Cancer