Dark Horse Comics
Recently, I purchased the Star Wars: The Force Unleashed trade from my local Borders. When I got home and went to open it, the cover separated from the spine of the book. This has happened to me once before when I bought one of the Star Wars: Infinities trades, also published by Dark Horse.
As before, I jumped onto their website and sent an email regarding the binding problem and offered to send pictures as proof. I didn't hear anything for several days, so I simply assumed that my email was either lost or discarded.
Just as I was about to lose hope, I received an email from Melissa Richardson, Publicity Coordinator for Dark Horse Comics. She writes, in part "I am so sorry about the faulty binding and would be happy to replace it for you." Melissa asked for my shipping address and asked if there were any other problems that she could take care of. This email from Melissa was received on Thursday, July 29, 2010. I responded with my information as soon as I could. It is now Friday, June 30, 2010 and I have a new copy of the trade!
I would like to commend Dark Horse and specifically Melissa for handling this issue. I would hope that Dark Horse's binding practices are reviewed so that something like this doesn't happen again. I tried to glue the cover back to the spine, but the glue would just not take. I know that there are special book glues that I could try, but with a speedy recovery from the publisher, I don't have to take that route.
Thank you Dark Horse and Melissa Richardson. You have kept another customer in me.